Shipping Information

Delivery

Orders will normally be dispatched within 24 hours. Wherever possible, orders received before 2pm (Monday to Friday) will be dispatched the same day.

We ship all orders with Australia Post.

Normal postal lead times are: AU NSW destinations 1-3 business days from dispatch, all AU destinations 3-6 business days, all other areas outside Australia 10-15 business days; but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay.

 

Shipping Costs

Destination Order Value Service Charge Lead Time
Australia Below $45 Domestic Standard $10 3-6 business days
Australia $45 and Above Domestic Standard Free 3-6 business days
International Any International Standard $25 10-15 business days

 

International orders (outside Australia):

The customer is responsible for local import duties and taxes. The customer must ensure that the ordered tea (including herbs, spices, flowers and fruits) is not subject to any import regulations/ import restrictions. Sensado doesn’t take responsibility for delays due to customs or quarantine. Please make sure that your Billing address of the credit card you are using for your order matches your Billing address. We do not ship to P.O. Boxes internationally.

We ship outside Australia only on the countries listed below by registered airmail. Some countries are not listed due to restrictive import rules. If your country is not listed on this page, you may send us an email to inquire whether we will add it.

Austria Iceland Portugal
Belgium Italy Singapore
Canada Japan South Korea
Croatia Lativa Spain
Czech Republic Lithuania Sweden
Denmark Luxembourg Switzerland
Estonia Malta United Kingdom
Finland Monaco United States
France Netherlands  
Germany New Zealand
 
Greece Norway
Hungary Poland

Lost shipments

We will make every effort to assist you in tracking a lost package, but cannot be held responsible for non-delivery once a delivery attempt has been made. All original shipping charges are non-refundable in the event that your shipment is returned to us for any reason.

Mailbox Image

If you have a question or inquiry, please do not hesitate to contact us using our contact form or by email at contact@sensado.com.au.